# Terms and Conditions
Last updated: 8 July 2026
These terms apply when you use dnbvinyl.co.uk or place an order with DNB Vinyl. Please read them before buying from us.
These terms are written for customers buying vinyl records and related products from DNB Vinyl. They are separate from any vendor, record label, or artist supply agreement.
## 1. About DNB Vinyl
DNB Vinyl sells vinyl records and related music products through dnbvinyl.co.uk.
Business name: DNB Vinyl
Website: https://www.dnbvinyl.co.uk
Contact: [insert contact email, contact form link, or WhatsApp details]
Business address: [insert business trading address]
If you need help with an order, please contact us using the contact details on our website.
## 2. Products and Availability
We aim to describe all products accurately, including title, artist, label, format, price, condition, and stock availability where relevant.
Most vinyl stock is limited. Adding an item to your basket does not reserve it permanently. Stock is only confirmed once checkout has been completed and payment has been accepted.
If an item becomes unavailable after you place an order, we will contact you and either offer a replacement, remove the item from your order, or refund the unavailable item.
Product images, sleeve images, audio previews, and descriptions are provided to help customers choose products. Minor differences in colour, artwork appearance, pressing details, or packaging may occur.
## 3. Prices and Payment
Prices are shown in pounds sterling.
The price shown at checkout is the price payable for your order, plus any delivery charges shown before payment.
We accept the payment methods shown at checkout, which may include card payments, PayPal, or other available payment services.
Your order is not accepted until payment has been authorised and we have confirmed the order.
## 4. Pre-Orders and Pre-Sale Items
Some items may be listed as pre-order or pre-sale items before DNB Vinyl has received the stock.
Estimated release dates and delivery dates are not guaranteed. Release dates can change due to pressing delays, supplier delays, label changes, or other issues outside our control.
If a pre-order release is cancelled or is no longer being produced, customers who ordered that item will be refunded for the cancelled item.
If your order contains both in-stock and pre-order items, we may hold the full order until all items are available unless a separate shipping arrangement is agreed.
## 5. Shipping and Delivery
Delivery options, costs, and estimated delivery times are shown during checkout where available.
We aim to dispatch orders as quickly as possible. Unless we agree a different delivery time with you, goods will be delivered within 30 days of your order being accepted.
Delivery estimates are not guarantees. Delays may occur due to postal services, couriers, customs checks, public holidays, weather, strikes, or other events outside our control.
Please make sure your delivery address is correct before placing your order. If you provide an incorrect or incomplete address, delivery may be delayed or the parcel may be returned.
## 6. Lost or Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible with your order number and clear photos of the packaging and damaged item.
If a parcel appears to be lost, please contact us so we can investigate with the delivery provider.
DNB Vinyl is responsible for items sold through our website until they are delivered to the customer address supplied at checkout, unless the customer has arranged their own courier or collection.
## 7. Cancellations, Returns, and Refunds
For most online orders, customers have the right to cancel within 14 days after receiving the goods, without giving a reason.
After telling us you want to cancel, you then have 14 days to return the goods.
We will refund eligible returned items within 14 days of receiving the returned goods back from you.
Returned items must be sent back in the condition received, with reasonable care taken while inspecting them.
You may inspect an item in the same way you would in a shop, but if the item has been used, damaged, or handled beyond what is necessary to inspect it, we may reduce the refund to reflect any loss in value.
We will refund the standard delivery cost if required by law. If you selected a more expensive delivery option, we only need to refund the standard delivery amount.
Customers are normally responsible for return postage unless the item is faulty, damaged, incorrect, or not as described.
## 8. Faulty, Damaged, or Incorrect Items
If an item is faulty, damaged, incorrect, or not as described, please contact us with your order number and details of the problem.
Where required by law, we will offer a refund, replacement, or repair depending on the situation and availability of stock.
Nothing in these terms affects your statutory rights.
## 9. Items That May Not Be Returnable
Some items may only be returnable if faulty, damaged, incorrect, or not as described. This can include sealed audio products where the seal has been broken, where applicable under consumer law.
This does not affect your rights if the item is faulty, damaged, incorrect, or not as described.
## 10. International Orders, VAT, Customs, and Import Fees
Customers outside the UK may have to pay import VAT, customs duty, handling fees, or other local charges when the order arrives in their country.
Unless checkout clearly states that these charges are collected by DNB Vinyl at the time of purchase, the customer is responsible for paying any import charges, taxes, duties, or courier handling fees charged by their country or delivery provider.
International delivery times may be affected by customs processing.
If an international parcel is refused, unclaimed, or returned because import charges were not paid, we may deduct any non-refundable shipping, return, or handling costs from any refund where permitted by law.
## 11. Order Refusal and Cancellation by DNB Vinyl
We may refuse or cancel an order where:
– the item is unavailable
– payment cannot be authorised
– the delivery address appears incomplete, invalid, or high risk
– there is an obvious pricing or listing error
– the order appears fraudulent or abusive
– we are unable to fulfil the order for reasons outside our control
If we cancel an order after payment has been taken, we will refund the cancelled amount.
## 12. Customer Accounts and Checkout Details
Customers are responsible for providing accurate account, delivery, billing, and contact details.
If you create an account, you are responsible for keeping your login details secure.
Please contact us as soon as possible if you notice an error in your order details.
## 13. Privacy and Customer Data
We use customer information to process orders, take payment, arrange delivery, provide customer support, manage accounts, and meet legal or accounting requirements.
We may share necessary delivery information with couriers, postal services, payment providers, or other service providers needed to complete your order.
For full details of how customer data is used, please see our Privacy Policy: [insert privacy policy link]
## 14. Website Use
You must not misuse this website, interfere with its normal operation, attempt unauthorised access, or use the website for fraudulent activity.
Website content, product images, copy, branding, and layout may not be copied or reused without permission unless allowed by law.
## 15. Liability
DNB Vinyl is responsible for losses that are a foreseeable result of us breaching these terms or failing to use reasonable care and skill.
We are not responsible for losses that are not foreseeable, business losses, loss of profit, or losses caused by events outside our reasonable control.
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights.
## 16. Changes to These Terms
We may update these terms from time to time. The version published on this page at the time you place your order will apply to that order.
## 17. Governing Law
These terms are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you may also have rights to bring a claim in your local courts.
## 18. Contact
For order help, returns, cancellations, or questions about these terms, contact DNB Vinyl:
Email: [shop@dnbvinyl.co.uk or dnbvinyl@outlook.com]
WhatsApp/contact page: [07510 978 633]
Business address: [Inside DNR Vinyl 352 Lower Addiscombe Road Croydon CR0 7AF]